Caseworker/Client Initiation Scenario
Project Title
Branching Scenario-Based Learning
Project Slideshow
Project Specifications:
Lesson time-frame: 10 minutes
Learning Environment: Online/eLearning
Audience: Child Welfare Caseworkers
Objectives:
To increase client cooperation by utilizing mindful, correct, and professional verbiage.
To protect the identity of the referral source.
To avoid using language that will incite or trigger the client
Tools: Articulate Rise
Design Models: Michael Allen's Magic Keys to Motivational eLearning, Richard Mayer's Multimedia Learning Principles, Backward Design Model & Gagne’s 9 Instructional Events
Project Features:
Branching Scenario-Based Learning
Child Welfare SME-Developed
SBL Flowchart
Pre-Training
Personalization
Intrinsic Feedback
Explicit Feedback
Takeaways
This scenario was designed to simulate a caseworker’s first contact with a family upon receiving an allegation of abuse &/or neglect. A caseworker’s choice of words throughout the assessment process are crucial; especially at the initial meeting when the family is feeling defensive and vulnerable. The caseworker’s ability to navigate through this interaction will either help or hinder their ability to gather the information needed to determine child safety & risk.
SBL provides the unique opportunity to practice these skills in a risk-free and realistic way when convenient for the learner. Research has found that SBL can offer the learner compressed experience, and "in this way, experience that is the basis for expertise can be accelerated" (Clark, 2016).
Project Highlights
Design: SBL Flowchart
Pre-Training
Take-Aways
Intrinsic Feedback
Explicit Feedback
Reference Clark, R. C. (2016). Accelerate expertise with scenario-based E-Learning. TD, 51–55.